Verdict: Decluttr edges Gazelle on protection; Gazelle remains excellent for buying and selling in one place. These are the two big direct (non-marketplace) refurb retailers, and their review records are close. The structural difference: Decluttr includes a 12-month limited warranty on tech, while Gazelle offers a 30-day guarantee only. Both run established trade-in programs. For buyers keeping a phone for years, Decluttr's warranty is worth real money; for sellers, get quotes from both — payouts differ meaningfully by model.
Gazelle vs Decluttr at a Glance
| Gazelle | Decluttr |
|---|
| TrustScore | 79.3/100 | 80.5/100 |
| Overall rank | #13 of 170 | #9 of 170 |
| Sentiment | rated | rated |
| Trustpilot | ★ 4.3 | ★ 4.4 |
| Google Reviews | ★ 4.1 | ★ 4.3 |
| Review volume | 12K+ | 20K+ |
| Warranty | 30-day return guarantee — no long-term warranty included | 12-month limited warranty on refurbished tech |
| Returns | 30-day returns | 30-day returns |
Scores computed from public Trustpilot + Google Reviews data (updated July 2026). Policies summarised from public vendor information — confirm current terms before purchase.
Choose Gazelle if…
- You're selling as well as buying — Gazelle's trade-in is the smoother pipeline
- You want its 30-point inspection pedigree
- Its stock on your model is cheaper
Choose Decluttr if…
- The 12-month warranty matters (it usually should)
- You want 30-day no-questions returns
- You're also offloading CDs/DVDs/games alongside tech
Frequently Asked Questions
Are Gazelle and Decluttr the same kind of company?
Yes — both buy used devices directly from consumers, refurbish in-house, and resell. Neither is a marketplace, so quality control is centralized in both cases.
Which pays more for trade-ins?
It varies by device and week. Gazelle is often stronger on iPhones, Decluttr on Android and mixed lots. Quoting both takes five minutes and payouts can differ 10–20%.
What protection do I get buying refurbished?
Decluttr: 12-month limited warranty plus 30-day returns. Gazelle: 30-day return guarantee. Both accept returns for devices not matching the described condition.
⚠️ Information only — not purchasing advice. TrustScores are Bayesian-adjusted aggregates of public review data (Trustpilot 2× weighted + Google Reviews) plus transparency and legitimacy assessments. Some ratings reflect whole-platform scores, not refurbished-only products. Data updated July 2026. Always confirm current policies with the vendor. Full disclaimer · Methodology